Connected is a relationship-forward social and dating service operated by Colours Global (“Connected”, “we”, “us”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. By creating an account or using Connected, you agree to this Policy.
1. Information we collect
| Category | Examples | Why |
|---|---|---|
| Account | Email address, password (stored only as a salted hash) | Create and secure your account |
| Profile | Display name, date of birth (we show your age, not your birth date), gender and pronouns if you give them, photos, bio, interests, verification status, vouches | Show your profile to potential matches and apply age limits |
| Location | Home city/region you choose; optional precise GPS location if you enable “Nearby” | Show nearby people and events; it is always your choice and can be turned off |
| Content | Messages, matches, event RSVPs, reports you submit | Operate the core service |
| Usage & device | App interactions, device type, a push-notification token, and crash or error reports (which are linked to your account when you are signed in) | Reliability, safety, and notifications |
| Payment | Subscription status. Card details are handled by Stripe — we never receive or store your full card number | Process optional subscriptions |
2. How we use your information
- To provide trusted introductions, discovery, events, messaging, and matches.
- To verify identity and maintain trust scores and vouches.
- To keep the community safe — detect abuse, review reports, and enforce our Community Guidelines.
- To process subscriptions and event tickets.
- To send service and (with your permission) push notifications.
We do not sell your personal information, and we do not use it for third-party advertising.
3. AI
Connected does not use generative AI. Nothing you write is sent to a language model, and nothing you read in the app was written by one.
Until 17 September 2026 there was one optional feature that drafted a suggested opening message. We removed it. The person receiving such a message had no way of knowing it had been drafted by a model, and we would rather not build that into a product whose whole point is knowing who you are talking to.
We do use an automated image classifier to check uploaded photos against our Community Guidelines before they are published. That is a safety check, not a content generator, and it is described in section 4.
4. Service providers we share data with
We share the minimum necessary data with vetted providers who process it on our behalf:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, photo storage, realtime messaging |
| Stripe | Subscription and ticket payments, identity verification |
| Google (Cloud Vision) | Checks an uploaded photo against our Community Guidelines before it is published. The photo is sent with its location data already removed. |
| OneSignal | Push notifications |
| Eventbrite, Ticketmaster, OpenTable | Event discovery and reservations |
| OpenStreetMap / Nominatim | Converting a place name to a map location |
| LiveKit | In-app video calls between matches |
Fonts are part of the app. They used to be downloaded from Google’s font CDN the first time you opened Connected, which sent your device’s IP address to Google before you had agreed to anything. Since 17 September 2026 they ship inside the app, and that request is gone.
One narrower case remains, on the web only. If a name or message contains a character none of our bundled typefaces can draw — many non-Latin scripts, or an emoji — the browser version of Connected asks Google for a font that can. That is built into the framework we use, it happens only when such a character actually appears on your screen, and it sends nothing but the request itself. The iOS and Android apps do not do this; they use the fonts already on your device.
We may also disclose information if required by law or to protect the safety of our users.
5. Your rights and choices
- Delete your account. You can permanently delete your account and all associated data at any time from Profile → Delete my account. This is immediate and irreversible.
- Access & correction. You can view and edit your profile in the app, or contact us for a copy of your data.
- Location. “Nearby” precise location is off by default; you control it in your device settings.
- Notifications. You can turn push notifications off at any time.
- Depending on where you live (e.g. the EEA/UK under GDPR, or California under the CCPA), you may have additional rights to access, port, restrict, or object to processing. Contact us to exercise them.
6. Data retention
We keep your information for as long as your account is active. When you delete your account, your profile, matches, messages, and related data are removed. Limited records may be retained briefly where required for security, fraud prevention, or legal obligations.
7. Security
Data is encrypted in transit (HTTPS/TLS). Access to the database is restricted by row-level security, and payment card data is handled entirely by Stripe. No system is perfectly secure, but we work to protect your information and to respond promptly to any incident.
8. Children
Connected is only for people aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor is using Connected, please contact us and we will remove the account.
9. International transfers
Our providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.
10. Changes to this Policy
We may update this Policy from time to time. We will revise the “Last updated” date above and, for material changes, notify you in the app.
11. Contact us
Questions or requests about privacy: privacy@coloursglobal.com.