Terms of Service · Connected

Welcome to Connected, a relationship-forward social and dating service operated by Colours Global, Inc., a Delaware corporation (“Connected”, “we”, “our”, “us”, the “service” or the “App”). These Terms of Service (“Terms”) are a legally binding contract between you and Connected. Please take a moment to read through these Terms, together with our Privacy Policy and Community Guidelines, before you use Connected.

When you create an account, you tick a box confirming that you have read and agree to these Terms, including the Community Guidelines which are part of the Terms, and that you have read and acknowledge the Privacy Policy. By ticking the box, you agree to be legally bound by these Terms.

Connected has Zero Tolerance for objectionable content and abusive behavior. By using Connected, you agree there is no tolerance for objectionable, harassing, threatening, hateful, or abusive content or conduct. You can report content and block any member from inside the app. We review reports and may remove content and suspend or terminate accounts that violate this standard.

1. Eligibility

Before you can use Connected, you will need to register and create an account. In order to create an account, you must:

be at least 18 years old;
be legally permitted to use Connected under the laws of your country;
not be a registered sex offender or have ever been convicted of a felony or any crime involving violence, harassment, or sexual misconduct; and
be located in the United States (Connected is currently available only to people located in the United States).

In the iOS and Android apps, we may check the age range your app store account shares with us (Apple’s Declared Age Range or Google Play Age Signals). If it shows that you are under 18, you cannot create an account. We use it only for that check and do not keep it.

By using the service, you represent that you meet these requirements.

2. Your Account

You are responsible for the accuracy of your profile and for keeping your login credentials secure. You agree to provide truthful information, to use your real identity, and not to impersonate anyone.

You may delete your account at any time within the App by navigating to Profile → Delete my account.

3. Your Content

You agree to follow our Community Guidelines. You are solely responsible for all text, photos, messages and other content (“User-Generated Content”) that you publish or transmit. You will not, among other things:

Post any Objectionable Content (as defined in our Community Guidelines).
Harass, threaten, stalk, defraud, or harm other people.
Post any nudity, sexually explicit material, hateful, violent, or other Objectionable Content (as defined in our Community Guidelines).
Create fake profiles, spam, solicit money, or promote commercial schemes.
Share your personal contact details (your phone number, email address, etc.) in your profile fields.
Use Connected if you are a registered sex offender, have ever been convicted of a felony or any crime involving violence, harassment, or sexual misconduct, or are otherwise prohibited by law.
Scrape, reverse-engineer, or interfere with the service.

Connected reserves the right, in its sole discretion, to monitor, log, pre-screen, or remove any User-Generated Content, and suspend or terminate accounts, that violate these Terms or our Guidelines.

You are responsible and liable for your content. You will indemnify, defend, release, and hold us harmless from any claims made in connection with your content.

You retain ownership of the photos, text, and content you submit. By uploading your content on Connected, you represent and warrant to us that you have all necessary rights to do so, and you grant us a non-exclusive, royalty free, transferable, sublicensable, worldwide license to use your content in any way related to the service, including, without limitation, hosting, displaying, storing, editing, copying, modifying, adapting, translating, reformatting, distributing and otherwise making this content available to other users of the app, in any format or medium currently known or developed in the future.

4. Our Content

All graphics, user interfaces, trademarks, logos, artwork, and other intellectual property appearing on Connected, as well as our software and databases, are owned and controlled by us and are protected by copyright, trademark, data, and other intellectual property law rights.

Subject to your compliance with these Terms, Connected grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use one copy of the Connected mobile application on a mobile device that you own or control.

You agree that you will not, and will not permit any third party to:

Sell, distribute or in any way commercially exploit our content;
Reverse-engineer, disassemble, or attempt to derive the source code of the app;
Modify, adapt, improve, or create derivative works from the application;
Remove, alter, or obscure any proprietary notice, copyright or trademark of Connected;
Use our name in metatags, keywords and/or hidden text;
Violate any applicable laws, rules, or regulations in connection with your access or use of the software.

5. Automated Processes and Biometric Data

We may use automated processes to verify user identities, monitor uploaded photos for compliance with our Community Guidelines, and operate the “trust score” feature of the App. The identity verification process may utilize biometric data (e.g., facial geometry) to confirm that a user’s uploaded selfie matches the photo on their government ID. Verification has up to three steps. First, when you sign up, you confirm your email address. Second, before you can be seen by or contact other members, you take a selfie in a pose we show you, and it will be compared with your profile photos (photo verification). Third, if a safety check calls for it (for example, your photos change after you were verified, or members report you for a scam), we will ask you to verify again with a photo of your government ID and a selfie, which may be subject to an automated check using biometric data (facial geometry) processed by our verification provider, and we will ask for your separate consent first. Connected’s “trust score” is calculated based on the verification of your identification, vouches from ID-verified members, how long you have been a member, and reports about you that a moderator has upheld. It is shown on your profile, and it does not rank, restrict or ban anyone.

When you create an account, you will be asked to agree to these Terms by ticking a box. Before you take a verification selfie, and again before you upload an ID if we ask for one, you will separately be asked to consent to that check. Verification is a core safety feature: you can create an account without it, but until your photos are verified (and, if we ask, your ID) other members cannot see you and you cannot contact them. The App may also offer to lock itself with Face ID, Touch ID or your fingerprint; that check is done by your phone, and we never receive any biometric data from it.

6. Important Safety Notice

Connected helps people meet through trusted introductions and shared experiences, and safety is a top priority. All members are expected to review and comply with our Community Guidelines.

We may use automated processes for identification verification and to moderate certain content for compliance with these Guidelines, but we do not conduct criminal background checks or screen our users’ past histories. We are not responsible for the conduct of any user, whether online or offline.

You interact with other users at your own risk. You are solely responsible for your interactions. Always practice safe dating protocols: meet in public spaces, tell a friend where you are going, and use your best judgment.

For additional safety tips and resources, please review our Community Guidelines.

Meetups. When you book an event to meet another user in person, we send you a reminder of the safety notices and our Community Guidelines, and we ask you to agree to meet in public at the venue you booked, to treat everyone with respect, and to confirm in the app your arrival at the venue, using the code the venue gives you.

7. Subscriptions and Payments

Connected offers optional paid plans and tickets to events organized by Connected. Connected also provides information on and facilitates meetups at events organized by other third parties.

Connected Subscriptions. You can use Connected for free, but we also offer optional paid plans that provide you additional features and benefits. Some paid features change how often or how early your profile is shown to others, such as “boosts” and “priority likes.” For details on the pricing, terms, and features of the plans we offer, please see the “Pricing” section of Connected’s website or the app.

There are two tiers of paid plans: “Plus” and “Premium.” These are subscriptions that automatically renew at the end of the billing cycle for the term you select (weekly, monthly, 3-month, 6-month, or annual). You will be automatically charged for renewal unless you cancel your subscription before the end of the billing cycle. You can cancel at any time by going to: Profile → Manage or cancel subscription. Cancellations apply to future billing cycles; there are no refunds for the unused portion of a subscription that has already been purchased.

You can purchase paid plans either through Connected’s website, or through the Apple App Store or Google Play, as described below.

Web Purchases: If you purchase a subscription through Connected’s website, your payments are processed securely by our third-party payment processor, Stripe. When you subscribe, we show you the price, the billing period, the automatic renewal terms, and how to cancel. You agree to automatic renewal by ticking a box before you pay. Subscriptions renew automatically at the same price for the same period until you cancel. You must cancel your subscription before it renews to avoid the next billing cycle’s fees. You can cancel anytime; cancellation takes effect at the end of the current billing period. Cancelling stops the next charge, and you keep access until the end of the period you have paid for. We email you a confirmation after you subscribe, and a reminder before each renewal. If a free trial is offered, we tell you its length and the price you will pay when it ends; you are charged when the free trial period ends unless you cancel before then. Each member may use one free trial. We will tell you of any change to the price of your subscription before it takes effect. You can cancel online at any time on Connected’s website or in the app.
Mobile App Purchases: Subscriptions are also sold through Apple’s App Store or Google Play and billed to your Apple ID or Google Play account under Apple’s or Google’s terms. They renew automatically unless you cancel at least 24 hours before the end of the current period, which you do in your App Store or Google Play account settings. In some cases, the Apple App Store or Google Play may also link to our website, where you can subscribe directly with us through Stripe instead.
Event tickets. Tickets for events organized by Connected are paid for through our payment processor, Stripe. For more information, see Stripe’s Terms of Service here. Tickets for events organized by other third parties will be paid for directly to the organizer of the event, using their method and payment platform, and subject to their cancelation policy; Connected is not involved in or responsible for any ticket payments, cancelations, or refunds for any third party events.

8. Refund Policy

Strict No-Refund Policy: To the maximum extent permitted by law, all purchases, subscription charges, and tickets are final and non-refundable. Refunds for purchases made through the App Store or Google Play are decided by Apple or Google under their own policies.

9. Account Deletion

You can delete your account at any time by logging into the App and navigating to Profile → Delete my account. Deleting your account immediately cancels any subscription you bought on our website, and no further charges are made. If you delete your account, you will not be entitled to a refund for the unused portion of the plan you already paid for. Please note that merely deleting the App from your device, without deleting your account, does not cancel any recurring billing subscriptions. Subscriptions bought through the Apple App Store or Google Play must be cancelled in your Apple or Google account settings to avoid additional billing.

We reserve the right to terminate your account in the event we determine, in our sole discretion, that you have breached any portion of these Terms, misused the App, or otherwise demonstrated conduct which we view as inappropriate or unlawful. You agree that all terminations for cause shall be made in our sole discretion and that we shall not be liable to you or any third party for any termination of your Account.

Termination of your account will result in the removal of access to your Account, and all related information and content associated with your account; however, we may keep certain records that are subject to a legal hold, or that we are otherwise required by law or permitted to keep, such as reports about misconduct. See our Privacy Policy.

If your account is terminated by you or by us for any reason, all provisions of these Terms which by their nature should survive, shall survive termination, including, without limitation, the arbitration agreement, ownership provisions, warranty disclaimers and limitations of liability. Your information will be maintained and/or deleted in accordance with our Privacy Policy.

10. Special Category Data (Sensitive Information)

Certain information you choose to provide to us (your gender identity, pronouns, sexual orientation, the genders you are interested in, your ethnicity, your religion, your political views, whether you smoke, drink alcohol, use cannabis or other substances, and your dietary preferences) is sensitive, and your preferences and the choices you make in the App can reveal your sexual orientation. Under the European Union General Data Protection Regulation (GDPR) and equivalent frameworks, this is classified as “Special Category Data.” We process this data exclusively to operate our service and to display to you compatible user profiles. We do not use your special category data for third-party targeted advertising or profiling outside the scope of this service.

We ask for your explicit consent to process this information for purposes of the service. In the profile setup process, before you can add this information, you will check one of two boxes indicating either that you consent, or that you do not consent. This consent is separate from your agreement to these Terms. If you consent, it is not all or nothing: you can choose what information to add, and you can leave any item blank, and you will still be shown matches. If you do not consent, you can still use Connected for events, experiences and friends, but you will not be shown dating profiles or be able to match, because this information is necessary for us to suggest dating matches. Your gender identity, pronouns, ethnicity, religion, political views, substance use and dietary preferences are shown on your profile if you add them. Your sexual orientation and the genders you are interested in are used for matching, and are shown on your profile only if you choose to show them.

You have the right to withdraw your consent at any time. You may do so in Privacy choices, which deletes all of this information from your profile at once and stops new dating matches.

11. Nonconsensual Intimate Images: TAKE IT DOWN Act (TIDA)

Posting, sending, or threatening to share an intimate image or video of another person without their consent is illegal and a strict breach of these Terms. This includes real photos and videos of the person, as well as photos and videos created or altered by computer to look like the person. We will remove all such nonconsensual photos and videos in accordance with the U.S. TAKE IT DOWN Act (TIDA), and we may suspend or terminate the account of anyone who posts, sends, or threatens to share such images.

Removal Requests. If an intimate image of you was shared on Connected without your consent, you can ask us to remove it, whether or not you have an account, using the form at https://app.connected-social.com/report-intimate-image or by emailing safety@coloursglobal.com. If your request is valid, we will remove the image, and identical copies we know of, as required by the TIDA, and we will tell you the outcome.

12. Copyright and Intellectual Property: Digital Millennium Copyright Act (DMCA)

Connected respects intellectual property rights. If you believe that any content hosted on our platform infringes your copyright or intellectual property rights, you may submit a formal takedown notice. To be processed, your notice must include:

A physical or electronic signature of the copyright owner or authorized representative;
Identification and description of the copyrighted work claimed to have been infringed;
Identification of the specific material on our platform that you claim is infringing, including enough detail (such as a profile ID or URL) so that we can locate it;
Your address, telephone number, and email address;
A written statement by you that you have a good-faith belief that the disputed use is not authorized;
A statement by you, made under penalty of perjury, that the information in your notice is accurate.

Please send your completed notice to our Designated Copyright Agent at:

Designated Copyright Agent Contact:
Colours Global
Attn: DMCA Agent
Email: copyright@coloursglobal.com
Mailing address: 1421 Buchanan St., N.W., Washington DC 20011

What we do upon receiving a takedown request. We promptly review all intellectual property notices and handle them in an expedited manner. As appropriate, we will remove or disable access to the disputed material and notify the member who posted it, telling them what was removed and why, and how to submit a counter-notice.

Counter-Notice Procedure. If your content was removed due to a copyright notice and you believe this was an error or misidentification, you may submit a counter-notice. Your counter-notice must include your contact information, identification of the removed material, a statement under penalty of perjury that the removal was a mistake, and your consent to local court jurisdiction. Where we receive a valid counter-notice we may restore the material unless the original complainant notifies us that they have filed an action.

Repeat Infringer Policy. In accordance with applicable laws, we maintain a strict repeat infringer policy. We reserve the right, in our sole discretion, to terminate the accounts of users who repeatedly violate the intellectual property rights of others.

Global Compliance & Notice-and-Action (EU/EEA). For users and rights holders inside the European Union and European Economic Area (EU/EEA), this policy is governed by the EU Digital Services Act (DSA). Rights holders may submit electronic notices of alleged illegal content, including copyright infringement. Notices must include a substantiated explanation of the alleged illegality, the precise electronic location (such as a specific URL), and the sender’s contact details (except where restricted by law). If we remove or restrict your content, we will provide you with a formal Statement of Reasons outlining our decision and the internal or external remedies available. Affected EU/EEA users have the right to appeal any content moderation decision free of charge through our internal complaint-handling system within six months of the decision, or escalate the matter to a certified out-of-court dispute settlement body or local court.

13. Privacy

For more information about how Connected collects, uses, and shares your personal data, please review our Privacy Policy, which is incorporated here by reference and made part of these Terms.

14. Law Enforcement Requests

Connected balances user privacy with public safety. We handle requests for user data from police, federal agencies, and international authorities strictly in accordance with applicable laws, including the Electronic Communications Privacy Act (ECPA).

Law enforcement officials seeking user data must review and submit formal requests to us according to our Law Enforcement Guidelines.

15. Disclaimers

Connected is provided “as is” without warranties of any kind, either express or implied. We do not guarantee that you will find a match, that other users are who they claim to be, or that the service will be safe, uninterrupted, or error-free.

16. Limitation of Liability, Waiver, and Indemnity

To the maximum extent permitted by law, Connected, Colours Global, and its officers, directors, and employees will not be liable for any indirect, incidental, special, exemplary, consequential or punitive damages (including lost profits, loss of data, or bodily harm) arising out of your use of the service or the conduct of any other user.

If you become dissatisfied with the App or the service, your exclusive remedy is to stop using the App. You hereby waive any and all claims arising out of your use of the App or the services. If any portion of this limitation on liability is found for any reason to be invalid or unenforceable, in such case our maximum liability shall in no event exceed $100.

All actions you make and content you post on Connected remain your responsibility. Therefore, you agree to indemnify, defend, release, and hold us, and our partners, licensors, affiliates, contractors, officers, directors, employees, representatives and agents, harmless, from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: any negligent acts, omissions or willful misconduct by you; your access to and use of the App; any breach of these Terms by you; and your violation of any law or of any rights of any third party.

17. Mandatory Arbitration & Class-Action Waiver (U.S. Users)

Please read this section carefully, as it affects your legal rights.
If you reside in the United States, you and Connected agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be settled by binding, individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.

You and Connected explicitly waive the right to a trial by jury or to participate as a plaintiff or class member in any purported class-action lawsuit or representative proceeding.

18. Accessibility

Connected is committed to making our platform accessible to everyone, including individuals with disabilities. We continually strive to conform to Web Content Accessibility Guidelines (WCAG 2.1 AA). To learn more, or to report an issue or request an accommodation, please review our full Accessibility Statement or contact our support team at support@coloursglobal.com.

19. Governing Law

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-laws rules.

20. Notices and Appeals

All formal notices to us must be sent in writing by email to support@coloursglobal.com or by mail to Colours Global, Inc., 1421 Buchanan St., N.W., Washington DC 20011. We may provide notices to you via the email address associated with your account, by posting a notification directly within the App, or by updating these Terms. Notices sent by email or within the App will be deemed received 24 hours after they are sent or posted.

If you believe that we made a mistake in taking action on your account or your content, you have the option to appeal our decision within a six-month period. If you wish to appeal a decision, please start by reviewing the Terms, Privacy Policy and our Community Guidelines. If you still wish to appeal, you can contact us, explain why you are appealing our decision, and give as much detail as you can. We will endeavor to respond to appeals as expeditiously as possible.

21. Additional Items

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary. The remaining provisions of these Terms will remain in full force and effect.
Assignment: You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or delegate any of our rights and obligations under these Terms to a third party (such as in the event of a merger, acquisition, or sale of assets) at our sole discretion and without notice to you.
Entire Agreement: These Terms, along with our Privacy Policy, Community Guidelines and any additional guidelines or rules provided within the App, constitute the entire agreement between you and us regarding your use of the Service. This agreement supersedes all prior or contemporaneous understandings, communications, or agreements, whether oral or written, between you and us.
Waiver: Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver of a breach or default under these Terms must be in writing and signed by an authorized representative of our company.
Force Majeure: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. This includes, but is not limited to, acts of God, strikes, natural disasters, war, terrorism, riots, government restrictions, internet or telecommunications outages, cyberattacks, or widespread power failures.

22. Changes

We may update these Terms at any time. We will revise the “Last updated” date and, for material changes, notify you via the App. When we publish a material change you will be shown the updated Terms and asked to tick a new box agreeing to them before you can continue using Connected.

Contact

If you have questions, please contact us:

Email: support@coloursglobal.com

Mail: Colours Global, Inc., 1421 Buchanan St., N.W., Washington, DC 20011